FAQ
PROCESSING TIME
Orders are typically processed within 3-7 business days but could take up to 10 days depending on order size. Some major holidays require additional processing time.
SHIPPING
All wholesale orders are shipped using UPS unless otherwise noted. Smaller orders may ship out via USPS Priority depending on order size. We also offer international shipping from Encinitas, California. For international orders we use either UPS International or USPS Flat Rate International Packaging as we find these to be the most cost effective way to get packages overseas. If you would like us to bill to your courier account, please indicate that in your order notes or contact wholesale@terralite.com within 24 hours of your order.
REFUNDS
We take extra steps to ensure your order arrives safely and in perfect condition. That said, on rare occasions accidents can happen. Although we normally do not issue refunds or exchanges once an order is shipped, if you receive an incorrect order or if your order is damaged during shipping, please let us know right away by sending an email to wholesale@terralite.com.
For damage claims, please include a photo of the damaged shipping box and photo of the damaged goods with your email. If your order is incorrect, please include a photo of the incorrect items.
For all other orders, we stand behind the quality of our products but if for some reason you are not satisfied, please contact the wholesale team within 15 days of receiving your order and we will issue a refund once the goods are returned. Please note, original shipping charges are non refundable and you are responsible for shipping goods back to us. Any returned goods must be in saleable condition.
Ship returns to:
Terralite
Attention: Returns
1106 2nd St. #657
Encinitas, CA 92024
Our aromatherapy products use natural plant extracts to promote health and well-being. They are designed to elevate, not overpower.
The olfactory experience is highly subjective, and can be influenced by many things including time of day, season, and mood. Although we use the maximum essential oil to wax ratio in our candles, what may be potent to one person, might be faint to another. Additionally, one may experience olfactory fatigue, also known as odor fatigue, olfactory adaptation, and noseblindness, which is the temporary, normal inability to distinguish a particular odor after a prolonged exposure to that airborne compound. If this happens, one can simply leave an area for 5 minutes and return to find sensitivity is restored with time.
To ensure your space is well-scented, we suggest using each product in the appropriately-sized space.
Small Spaces
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- Sample Tins
- Travel Candles
- Travel Atmosphere Mists
Medium Spaces
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- Classic Candles
- Atmosphere Mist
Large Spaces
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- Tri-Wick Candles
- Two or more Classic Candles
- Atmosphere Mist
YES! Every single ingredient we use is sourced from natural plant and raw earth materials. We believe that it is not only important to be 100% natural but to only use ingredients that come from sustainable sources. This includes being conscious about the packaging of our products and the life cycle of each product. For each product that requires packaging, we use the old saying of Reduce, Reuse, Recycle to guide us and if it doesn’t meet those standards we Refuse. Sometimes what you don’t put into your products is just as important as what you do.
Although our coconut wax is made from coconut oil, the smell of coconuts has been removed through a natural process. This allows us to create scented candles by blending unscented coconut wax with pure essential oils and plant extracts.
Even though our coconut wax is made using organic coconut oil, the raw oil goes through a process called hydrogenation which reduces the saturated fats and turns the liquid oil into a semi solid wax. Once an oil has gone through hydrogenation, it can no longer be called “organic”. This includes other types of waxes commonly found on the market including soy wax, palm wax, or other vegetable wax blends. To our knowledge there are no certified organic candles on the market. The closest thing we have found is our patented wax blend for our tealights and pillars made of pure GMO-free, food grade rice bran wax and fair trade certified organic coconut oil. Our tealights and pillars are Fair Trade Certified by Fair Trade USA.
REUSE
You can reuse our candle jars by simply wiping them clean or using a little soap and water like any other dish. Our jars can be used for many things, holding personal care products, like cotton swabs, or used to plant a succulent. If you come up with something clever, share it with us on Instagram so we can share with others!
RECYCLE
Our wick tabs are made from aluminum, so toss it in the recycle bin. If your glass jar accidentally breaks, the best thing to do is place it into your recycling bin so that the glass can be remelted and turned into something new again!
THANKS for helping us reduce our use!
SOAP & WATER
If there is very little wax at the bottom of your containers, a little soap and warm water will clean it like any other dish.
BATCH MELTING
If you want to clean in batches or reuse leftover wax… here’s a simple way to do it:
NOTE: Coconut wax will start to melt at 110˚F.
WARNING: Wax has a flash point so you want to make sure that you never heat the wax above 400˚F or it will catch on fire.
METHOD:
We use an oven to melt leftover wax in containers.
Set your oven temperature to “Warm”.
Line a cookie sheet with wax paper and place a small wire rack inside of the cookie sheet (optional).
Set containers upside down on the wire rack (or directly on wax paper) and place in the oven for 20 min or so. The leftover wax should melt down onto the wax paper.
Once wax is done draining, set cookie sheet and containers out to cool.
Once cooled, use a little soap and water to clean the jars out, just like washing your glass dishes.
A quick wipe with a paper towel does a good job of eliminating moisture if you want to reuse them right away.
NOTE: Coconut wax is all natural, non-toxic, and non-
- Burn within sight
- Keep away from things that can catch fire
- Keep away from children
- For maximum burn time, burn candles no more than 4 hours at a time.
- Keep wax free of debris
- Avoid drafty areas
- Trim wick as needed